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Support Engineer

Support Engineer

About the Technical Support EngineerPositionWe are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

Technical Support Engineer Responsibilities

Take ownership of customer issues reported and see problems through to resolution

Study, diagnose, troubleshoot and recognize solutions to solve customer issues

Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams

Provide timely and detailed feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Technical Support Engineer Requirements
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support, IT support or as a technical engineer
Basic knowledge of Unix/Linux systems, utilities, and scriptingGreat problem-solving skills
Great client-facing skills
Outstanding written and verbal communication skills

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